Senior IT Technician

Personal Summary

A hard working and reliable IT Technician with practical experience of working with computers and resolving any support issues on time. Always willing to help. Can relate with people at all levels and can handle difficult users calmly.
Has flexibility of working well as part of a team and on my own. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems. Always willing to learn.
Acquired a qualification in BSC Informatics degree.
On my spare time I learn new applications and test them, also learning to create applications in programming languages and creating databases.

WORK EXPERIENCE

Glencore Coal \ Alloys (Chartech)

Senior Site IT Technician 07 January 2019 – Date

Responsible for support the company users at all levels as part of helpdesk team. Ensuring the backup is running successfully. Updating systems according to company standards. Ensuring that all hardware and software are configured and installed correctly. Ensuring that the Network is running correctly. Making sure the IT equipment are complying with company standards and policies.

• Installing operating systems and applications.
• Installing and managing networks.
• Running backups
• Enrolling mobile phones using Airwatch
• Monitoring servers and server updates
• Troubleshooting hardware and software problems.
• Installing and updating antivirus.
• Applying patches in accordance with company procedures.
• Administering active directory.
• Preparing boardroom equipment before meetings and trainings

Glencore (Lion Smelter)

IT Technician 04 September 2017- 22 December 2018

Responsible for support the company users at all levels as part of helpdesk team. Ensuring that all hardware and software are configured and installed correctly. Ensuring that the Network is running correctly. Making sure the IT equipment are complying with company standards and policies.

• Installing operating systems and applications.
• Installing and managing networks.
• Troubleshooting hardware and software problems.
• Installing and updating antivirus.
• Applying patches in accordance with company procedures.
• Administering active directory.
• Preparing boardroom equipment before meetings and trainings

TC Smelter (Samancor)

BIS Administrator 31 August 2016 – 25August 2017

Responsible for support the company users at all levels as part of helpdesk team. Ensuring that all hardware and software are configured and installed correctly. Ensuring that the Network is running correctly.

• Installing operating systems and applications.
• Installing and managing networks.
• Managing of the daily data backup and restoration
• Servicing and fixing printers.
• Troubleshooting hardware and software problems.
• Installing and updating antivirus.
• Assisting with training users on some programmes.
• Applying patches in accordance with company procedures.
• Administering TCS active directory.
• Administering TCS SharePoint.

Smancor Western Chrome Mines

BIS Administrator 31 July 2013 - 31 August 2016

Responsible for supporting the company users at all levels as part of helpdesk team. Ensuring that all hardware and software are configured and installed correctly. Ensuring that Backup is running correctly.

• Installing operating systems and applications.
• Installing and maintaining network cameras.
• Installing and managing networks.
• Managing of the daily data backup and restoration.
• Servicing and fixing printers.
• Troubleshooting hardware and software problems.
• Installing and updating antivirus.
• Assisting with training users on some programmes.
• Applying patches in accordance with company procedures.